Handcrafted Premium Quality
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FAQ

SHIPPING QUESTIONS 
WHAT IS THE SHIPPING FEES AT HELMBROOK? 
We offer free standard shipping worldwide. 
HOW DO I KNOW THAT MY ORDER HAS BEEN SHIPPED? 
When your order has been shipped, we will send you an e-mail with your tracking number and a link to where you can track it online. 
IS INTERNATIONAL SHIPPING AVAILABLE? 
International shipping is available worldwide. Please note that most international shipments may be subject to a variety of duties, fees or tax. 
WHEN WILL MY ORDER BE SHIPPED? 
All orders are processed within 8-10 business days after the order is confirmed and payment is received. Please note, with expedited shipping, it will still take 2-3 days to process the order for shipping. Once an order has been shipped, you will receive a shipment confirmation e-mail that will contain your tracking information. 
ACCOUNT QUESTIONS 
WHY MAKE AN ACCOUNT? 
Making an account on the Helmbrook website will make you eligible for the 1-year extended warranty we offer to our registered customers. 
ORDERING QUESTIONS 
IS ORDERING OVER THE INTERNET SECURE? 
Helmbrook is a Shopify-based website that offers users Secure Socket Layer (SSL) encryption for every transaction in order to ensure the security of each order. 
WILL MY CREDIT CARD BE CHARGED IMMEDIATELY? 
Yes, your credit card is charged upon completion of your order. When you enter your credit card information on the final review page, we will give you an order confirmation number. You will also immediately receive an e-mail confirming that your order has been received. We will send another e-mail to notify you when your order has been shipped and we have charged your credit card. 
WHAT ARE MY PAYMENT OPTIONS? 
We accept Shopify Pay, Visa, MasterCard, Discover, and American Express. 
IF I SEND MY PACKAGE AS A GIFT, WILL THE RECIPIENT RECEIVE THE INVOICE? 
Please indicate in the Special Requests box that your order is a gift. That will cue us to remove the price tags from the items in your shipment. All orders come with a packing slip, which is a list of what is packed in the box -- packing slips do not include amounts.